June 04, 2023
June 4, 2007
Position(s) held at CWH
BDC Manager, Regional BDC Director, National Director of eCommerce - RV Sales, VP of Sales and Business Development, SVP of Sales and Customer Experience
What brand(s) do you work for? Camping World What other teams do you work with the most? Today, I work with our Field Operations Team that includes our dealership and retail organization, and recently I have started supporting our Call Center Operations Team. If it's related to the customer experience I want to learn as much as I can about how we can continue to improve and exceed our customers expectations. What is your favorite thing about your job and why? That's easy! Our customers and my amazing teammates!
Knowing that our customers have a choice when they're ready to purchase an RV, have service work done at one of our service centers, or buy different accessories from our retail business, I want Camping World to be their first choice every time! In order to earn their business and their trust, we have to hold ourselves to the highest standard and provide them with the best experience. Today, I have the privilege of overseeing the development and implementation of processes to improve customer cultivation, customer retention and retail sales for the enterprise. What made you interested in working in the outdoor recreation industry? Before joining Camping World I stayed at home to raise my two sons Blake and Brandon after a previous career in banking. When my youngest was ready to enter kindergarten, I knew I wanted to do something challenging and fun outside of the home. Growing up my dad worked in car dealerships so I knew the ins and outs of the business. When I walked through the doors of Camping World, it was an easy transition and I quickly fell in love with our customers and the RV lifestyle. How has Camping World Holdings helped you succeed as a woman in the workplace? How is this different than other companies you have worked at? I've been mentored by many extraordinary male and female leaders over the years. I'm so proud that I work for an organization that rewards good work regardless of your gender. Marcus and the rest of the leadership team embraces the fact that when there are women in the room helping make decisions we're all better for it, and that's been the most rewarding experience for me. As the leader in the RV industry, we have a responsibility to provide equal opportunity for every team member. It's part of our core values as an organization and I'm so grateful to be a part of it. What advice would you offer other women who are interested in a career at a Camping World Holdings brand? Come join us! I've been told countless times that the magic happens when we step outside of our comfort zone and it's so true. Whether you're just entering the work force, returning after time away, or you're looking for a new opportunity, we would love to share more about who we are and why we might be a great fit for you. If you've already made the leap, we're so glad you're here! Make it a point every day to learn something new and show up with the intent to have a meaningful impact on our customers and co-workers. We're all better together!
If you're ready to take on a new challenge in a company that's just getting started, we would love to chat with you!