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Kaitlynn Tolleson
Social Care Manager

September 22, 2023

Start Date

October 28, 2019

Position(s) held at CWH

Social Care Agent, Social Care Team Lead, Social Care Manager

What brand(s) do you work for? Camping World, Good Sam What other teams do you work with the most? The Social Care Team interacts with the Social Engagement Team and the Promotions Team daily. We also interact with the Case Management Team on a daily basis. What is your favorite thing about your job and why? My favorite thing about my job is helping the Social Care Agents grow. Seeing employees from my team get promoted to new positions within the company is the most rewarding part of my career. Being the manager of an entry-level position is amazing because I can help people just entering the workforce. It is great to see them develop new skills and confidence in the workforce. What made you interested in working in the outdoor recreation industry? I have always enjoyed the outdoors, and I believe vacations and time spent in nature are very important to mental and physical health. How has Camping World Holdings helped you succeed as a woman in the workplace? How is this different than other companies you have worked at? I’ve worked in many careers where they are male-dominated or where it is difficult for a woman to move up past a certain point. Working at Camping World, I don’t feel that at all. It is great to see so many women in high positions and I feel very supported in my growth and very appreciated by both my superiors and direct reports. What advice would you offer other women who are interested in a career at a Camping World Holdings brand? Be yourself, and if you put in the work you will be successful. The sky is the limit here if you believe in yourself. You will be supported here to be the best that you can be.

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Travis Chapman

Director IT

What other teams do you work with the most? Managing the Enterprise UI/UX teams means we are in the unique position of working with different teams within every vertical of the business, including...

Digital Marketing
Good Sam Marketing Teams
Analytics
Development
Project Management
Product Management
Ecommerce/Retail
Campgrounds
Inventory
 What brand(s) do you work for? Camping World, Good Sam What is your favorite thing about your job and why? Love the opportunity to make an impact and improve the experiences of our customers while supporting our business objectives. Providing career growth and opportunity and fulfillment for my team members.

Supporting the larger visions of the company through every interaction we incorporate into our online experiences to create the best experience we can for our customer What is the most rewarding project you have work on here and why? 1. We have now put together 5 streaming events from the Summer Solstice, to the massive Ultimate RV, to the multi-month National Tour program as well as several concert series. These projects have been a multi designer, multi-team collaborative effort under tight deadlines and we continue to improve on our execution every time. It's great to see the level of interaction and traffic and customer interest that we were able to drive by creating engaging experiences while accomplishing the objectives on behalf of our business stakeholders.

2. Good Sam RV Rentals - bringing this product from inception to life in just 5 months has been a whirlwind and we managed to design a beautiful experience on par with other booking-oriented sites to create a new standard of websites for Camping World sites moving forward. Teams worked together day and night to create something new and fun to get our customers engaged in new and different ways. Make sure to check out rvrentals.com and go rent an RV to travel differently this summer!

3. Goodsam.com rebranding, website redesigns have brought Good Sam into the modern website space and we will continue to rollout throughout 2021 to improve checkout, education, and marketing to provide a better customer experience. Continue to checkout the sites as we update them throughout the rest of the year! Lots of cool stuff coming soon. What charity/cause/activity is most important to you and why? I am very involved with supporting shelters for those in need, working directly and indirectly with food banks in the past, as well as providing holiday meals to shelters.

I believe it is of the upmost importance that we find better ways to support the houseless to provide them whatever stability we can to help them feel seen, respected and help them face the challenges that houselessness imposes on a person. Every person deserves the same love and support regardless of their living situation and it's important to me to share that passion with others to make the world a better place for those around us. What charity/cause/activity is most important to you and why? I am very involved with supporting shelters for those in need, working directly and indirectly with food banks in the past, as well as providing holiday meals to shelters.

I believe it is of the upmost importance that we find better ways to support the houseless to provide them whatever stability we can to help them feel seen, respected and help them face the challenges that houselessness imposes on a person. Every person deserves the same love and support regardless of their living situation and it's important to me to share that passion with others to make the world a better place for those around us. What advice would you give to someone applying to a job at Camping World? Be open to facing new challenges and accepting new opportunities; be excited and passionate about creating a better platform for our customers, and support the ecosystem that Camping World has created to give a holistic, community-focused, positive shopping and purchasing experience.

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Ann Bell

Benefits Manager

What brand(s) do you work for? Camping World, Good Sam What is your favorite thing about your job and why?: I love the opportunity to help our associates understand their benefits and be able to make the right decisions around their benefits on a daily basis. Knowing that benefits can be confusing, and hearing when someone understands them truly provides a sense of satisfaction. In addition, I get to work with all areas throughout the organization and improve the associate experience. Finally, I get to manage an amazing team of experts in their field and have had the opportunity to see each of them grow and share their expertise with others. What made you interested in working in the outdoor recreation industry?: I love the outdoors and traveling, so being able to work in an industry that is 100% about that is something I am passionate about. How has Camping World Holdings helped you succeed as a woman in the workplace? How is this different than other companies you have worked at?: Camping World has helped me succeed as a woman by having wonderful female role models to look up to and guide me, including my own manager. Camping World has provided me with opportunities to express my creativity and has allowed me to gain additional educational opportunities, such as working toward achieving my Certified Employee Benefits Certification (CEBS), which I am currently in the process of doing. My voice is heard, and my expertise is used daily to make decisions that impact the organization.

Camping World recognized my abilities early on and elevated my role from a Benefits Specialist to a Sr. Benefits Specialist to my current role as Benefits Manager, Plan Management and Participant Experience. Finally, Camping World is the first organization where every associate has treated each other with respect and dignity. What advice would you offer other women who are interested in a career at a Camping World Holdings brand?: If you are looking for an organization that allows you to be your genuine self, supports you each step of the way, and allows you to pave your own path to success, this is the place for you. What destination do I hope to visit one day? I love to cook and am part Italian, so I would love the opportunity to visit Italy—specifically Naples, Venice, Tuscany, and the Amalfi Coast. I would love to take a cooking class in Italy and stay in a Tuscan villa.

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Tamara Ward

Former Chief Operating Officer

What brand(s) do you work for? Camping World, Good Sam What other teams do you work with the most? I work with all teams in the enterprise for enhancement of communication and collaboration to efficiently and proactively accomplish the company goals. What is your favorite thing about your job and why? The best thing about my job is that we are constantly striving and changing to improve the customer experience and grow our business. I have been with the organization for over 32 years and have been blessed to have a job that allows me to personally grow and learn alongside many talented team members in an industry that is based on consumers enjoying themselves. The products that we sell and service for the RV and outdoor lifestyle help families and friends reconnect and enjoy the great outdoors! What made you interested in working in the outdoor recreation industry? When I was growing up, my family owned an RV and we traveled all over from Florida to the Grand Canyon. When I first started at Camping World as a college intern, I thought, hey I have done this before so this will be fun! How has Camping World Holdings helped you succeed as a woman in the workplace? How is this different than other companies you have worked at? When I first started at Camping World, there were very few female leaders in the RV Industry. Therefore, I had to work hard to listen and learn in order to progress my career. I was fortunate to have some great role models both male and female in different functional areas of the business to learn from. What advice would you offer other women who are interested in a career at a Camping World Holdings brand? Come on in! We work hard and continually change to meet the needs of the consumer and our business. It will be challenging and rewarding.

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